FAQ

Most likely we have the answer to your question. We collected the necessary information about the company, services and process of work with Videon24

WHERE MY DATA WILL BE KEPT?

The infrastructure of GigaCloud includes three data centers:
1. TigerCenter (Moscow): physical platform for services  E-Cloud, S-Cloud
2. Atigr (Warsaw): the data center on which the E-Cloud is built in the EU

Do you have sites outside of Ukraine?

Data Center infrastructure includes Atigr data center in Warsaw

How is security guaranteed in the GigaCloud cloud?

We guarantee:

  • Financial security of customers (SLA – service level – 99.95%)
  • Data protection due to the information security management system created in accordance with ISO 27001: 2003

How can I pay for GigaCloud services?

You can pay for Videon services in one of these ways: Visa / MasterCard, bank transfer (depending on the service)

What services can I order online?

You can order online and pay for any S-Cloud tariff. They are available on the Videon customer portal.

To order another service, please contact us.

Where can I get more information about the services?

More about each of the services you will know from the “Services” section of the Videon website, as well as in the knowledge base that is on the client portal.

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